These Terms & Conditions govern your use of https://fragrancebyhb.com and all purchases made through our website. By accessing our site or making a purchase, you agree to be bound by these terms.

1. General Information

2. Orders & Purchases

2.1 Order Acceptance

  • All orders are subject to product availability
  • We reserve the right to refuse/cancel any order for any reason
  • Order confirmation emails do not constitute acceptance of your order

2.2 Pricing & Payment

  • All prices are in Pakistani Rupees (PKR)
  • Prices include applicable taxes unless stated otherwise
  • We accept:
    • Credit/Debit Cards
    • Bank Transfers
    • Cash on Delivery (COD)
  • Payment gateways are secured through SSL encryption

2.3 Order Changes & Cancellations

  • Order modifications/cancellations must be requested within 2 hours of placement
  • Once shipped, orders cannot be canceled

3. Shipping & Delivery

3.1 Domestic Shipping (Pakistan)

  • Processing time: 1-2 business days
  • Delivery time: 3-7 business days
  • Free shipping on orders over PKR 5,000
  • Standard shipping fee: PKR 250

3.2 International Shipping

  • Available upon request (contact customer service)
  • Customer bears all customs duties/taxes
  • Delivery times vary by destination (typically 7-21 days)

4. Returns & Refunds

See our complete Return & Refund Policy for details. Key points:

  • 7-day return window from delivery date
  • Products must be unopened/unused in original packaging
  • Refunds processed within 7 business days of return approval

5. Intellectual Property

  • All website content (logos, text, images) is owned by Fragrance By HB
  • Unauthorized use of any materials is strictly prohibited
  • “Fragrance By HB” is a registered trademark

6. User Conduct

You agree not to:

  • Use our website for any illegal purpose
  • Attempt to gain unauthorized access to our systems
  • Submit false/fraudulent information
  • Infringe on our intellectual property rights

7. Limitation of Liability

  • Fragrance By HB shall not be liable for:
    • Indirect, incidental, or consequential damages
    • Delivery delays caused by third parties (couriers, customs)
    • Product misuse by customers
  • Our maximum liability is limited to the order value

8. Governing Law & Disputes

  • These terms are governed by laws of Pakistan
  • Any disputes shall be resolved in courts of [Your City], Pakistan
  • Customers agree to attempt mediation before legal action

9. Changes to Terms

  • We may update these terms at any time
  • Continued use of the site constitutes acceptance of changes
  • Material changes will be notified via email/website notice

10. Contact Information

For any questions about these Terms:

  • Email: info@fragrancebyhb.com
  • Phone/WhatsApp: +92 335 8774799
  • Business Hours: 9:00 AM – 5:00 PM PKT, Monday-Saturday